Public Health & Other Services

Public health programs in the Greater Quebec City region meet many of the needs of English-speaking people in terms of disease prevention and health promotion. Several community health programs are available in English through Jeffery Hale Community Services.

Also, Jeffery Community Services works with the local public health department on various campaigns (Flu Shots, Breast Cancer, etc.) to help inform the local English-speaking community.

8-1-1 Info-santé

8-1-1 is a great way to get information about health and social services, 24 hours a day, seven days a week. For example, if you are wondering if you should go to an emergency room or a medical clinic, you can speak to a nurse at Info-santé first to help you decide.

There are many reasons to call Info-santé, such as fever, ear aches, vomiting, colds, difficulty sleeping, questions about caring for a child or relative, etc.

This province-wide service is available in both French and English.

9-1-1 Emergency Services

9-1-1 is the fastest way to get help in an emergency (medical, fire, police). In the Greater Quebec City region, however, not every 9-1-1 operator speaks English.

Since the 9-1-1 service is a private, non-profit organization (not public), it is not indicated in the Access Plan to English health and social services. To the best of our knowledge, however, English-speaking people in the Greater Quebec City region who have used 9-1-1 have not reported any problems getting services in English.

Poison Control

1-800-463-5060 is the number for the Quebec Poison Control Centre (Centre antipoison du Québec). This emergency service can be reached toll-free 24 hours a day, 7 days a week, in case of acute poisoning.

They can give you information in both French and English about poisons and their available antidotes. Poisons include medications, plants, or cleaning products that you may swallow or get on your skin or in your eye.

The Poison Control Centre will evaluate your situation, tell you how to get to the closest hospital, and even call the hospital to tell them you are on the way.