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Changes to our usual service offer due to COVID-19

We wanted to take a moment to say thanks to all our clientele for your wonderful show of support during this very difficult time.  The entire Jeffery Hale team is working closely with public health authorities to contain the spread of this extremely contagious virus. Please read on for more details about changes to our services as a result of the pandemic.

Long-term Care Residences (CHSLD)

For information about the new guidelines on Visitors Access Control, please click here.

The Jeffery Hale Emergency

  • Our Emergency room has been transformed into a pediatric Evaluation Clinic for COVID-19, reserved for children aged 3 months to 16 years. The goal of this specialized clinic is to prevent clients who have potentially contracted the coronavirus from going to emergency rooms. Strict measures are in place to protect staff, clients and the general public against the spread of the virus. In all cases, patients must first try to get an appointment with their family doctor or medical clinic. If they are unable to do so, people who have COVID-19 symptoms must call 418-666-1998 or 811 to explore other available options.
  • Alternatives to the Jeffery Hale Emergency: For urgent care, call 911 or go to the emergency closest to you.  For information about other medical services available in the Greater Québec City region, please call 811.
  • A special note to English-speaking clients of the Jeffery Hale Emergency:  Because our emergency was well known for offering bilingual services. We have developed a trajectory to help English-speakers to access medical care. To learn more about how to obtain these services, please visit a special webpage of the Wellness Centre, our main partner from the community sector.  This page is also a good source of reliable information in English about COVID-19.


  • You wish to receive health services in English and you don’t have a family doctor?
  • The Jeffery Hale Hospital has made arrangements with a walk-in clinic in Sainte-Foy to obtain appointments for you for minor emergencies or medical consultations.
  • Call the following number: 418 684-5333 ext. 11805 to get an appointment in a clinic in Sainte-Foy.
  • Don’t forget to have your health insurance card with you when you call!

Diagnostic Services

  • The Medical Imaging (radiology) service is closed to the public.
  • The Lab Test service (blood and urine sampling) is still open to the public. Please visit our Lab Test page about how to access to these services at our centre or elsewhere in the region. 

For users answering YES to any of these questions:

  • Have you received a positive result for COVID-19?
  • Are you waiting on a screening result for COVID-19?
  • During the past 14 days, have you stayed at a hospital for more than 24h?

If so, please call the following appointment centres for lab-test services in the Québec-Métro region:

  • 418-521-5833 (Vielle-Capitale region)
  • 418-628-6808 (Québec-Nord region)

If needed, you may call 418-684-5333 ext. 0 for more information.

Information about the COVID-19 vaccination

Find answers to your questions about vaccination, view immunization data, as well as general information on the vaccination operation in Quebec City on the website of the CIUSSS de la Capitale-Nationale

COVID-19 screening in the Quebec region

For a current list of all the COVID-19 testing centres in the Greater Québec City region, please visit the website of the CIUSSS de la Capitale-Nationale.

Geriatric Services

  • Both Day Centres located at the Jeffery Hale are closed, both the Sainte-Foy - Sillery Day Centre for Francophones, as well as the English-language Day Centre in the Wellness Centre (pavilion) next door.
  • The Specialized Geriatric Consultations, located near the cafeteria on the ground floor, has ceased operations until further notice.  You may know this service as the Day Hospital, (its former name) or by its French acronym, the ECSGG.
  • In our Community Geriatrics rehabilitation unit (UTRF) and in our Palliative Care unit, both located on the 3rd floor, we are continuing to provide quality, safe and compassionate services to those in our care.
  • Similarly, in our Long-term Care Residence (CHSLD) on the 2nd, 4th, 5th and 6th floors, we are caring for all residents, as always with quality, safety and compassion top of mind.

Services for Minority Language Communities 

Other Services

  • The Café Jeff is closed.
  • The cafeteria is open to staff only.

How to reach us

Once again, we thank you for your support, and for the trust you have placed in Jeffery Hale – Saint Brigid’s, grouped with the CIUSSS de la Capitale-Nationale since 2015.  If you have any questions, please call 418-684-5333 to speak to our receptionist who will direct your call accordingly. 

We invite journalists to contact the Media Relations team at the CIUSSSCN by calling 418 266-1019, ext. 1539, or by email: relations.medias.ciussscn@ssss.gouv.qc.ca

For information about the current status of COVID-19 in the region, please visit a special page on the CIUSSSCN website.