Changes to our usual service offer due to COVID-19

We wanted to take a moment to say thanks to all our clientele for your wonderful show of support during this very difficult time.  The entire Jeffery Hale team is working closely with public health authorities to contain the spread of this extremely contagious virus. Please read on for more details about changes to our services as a result of the pandemic.

The Jeffery Hale Emergency

  • Our Emergency room has been transformed into an Evaluation Clinic for COVID-19 accessible by appointment only. People who think they have symptoms of COVID-19 must always call first 418-644-4545 (toll-free 1-877-644-4545) for an appointment. This aim of this specialized clinic is to prevent those possibly infected with coronavirus from going to medical clinics or emergency rooms. Strict measures are in place to protect staff, clients and the general public against the spread of the virus.
  • Alternatives to the Jeffery Hale Emergency: For urgent care, call 911 or go to the emergency closest to you.  For information about other medical services available in the Greater Québec City region, please call 811.
  • A special note to English-speaking clients of the Jeffery Hale Emergency:  Because our emergency was well known for offering bilingual services. We have developed a trajectory to help English-speakers to access medical care. To learn more about how to obtain these services, please visit a special webpage of the Wellness Centre, our main partner from the community sector.  This page is also a good source of reliable information in English about COVID-19.

Diagnostic Services

  • The Medical Imaging (radiology) service is closed to the public.
  • The Lab Test service (blood and urine sampling)  is still open to the public from Monday to Friday, 7:00 to 2:45 p.m. (closed on statutory holidays).  Walk-in users (no appointment required) will be directed to a separate entrance for safe access. 

For users answering YES to any of these questions:

  • Have you received a positive result for COVID-19?
  • Are you waiting on a screening result for COVID-19?
  • During the past 14 days, have you stayed at a hospital for more than 24h?

If so, please call the following appointment centres for lab-test services in the Québec-Métro region:

  • 418-521-5833 (Vielle-Capitale region)
  • 418-628-6808 (Québec-Nord region)

If needed, you may call 418-684-5333 ext. 0 for more information.

COVID-19 screening in the Quebec region

Location: Parc Colbert - 2400 avenue Dalton (former garage of the Hyundai dealership in Sainte-Foy)
Hours: 7 a.m. to 8 p.m. for people with or without a car (7 days a week) without an appointment.

Location: Fleur de Lys - 552, boul. Wilfrid-Hamel
Hours: 7 a.m. to 8 p.m. for people with or without a car (7 days a week) without an appointment

Location: Jeffery Hale Hospital - 1250, chemin Ste-Foy
Hours: 8 a.m. to 4 p.m. for people with cars (7 days a week) by appointment ONLY. Book an appointment by calling: 418 644-4545.

Eligibility criteria to book an appointment at the Jeffery Hale screening clinic: 

  • Patients with no compatible COVID-19 symptoms admitted, or who will be admitted, within the next 48 hours in acute care units, particularly in surgery, medicine (including geriatrics), pediatrics, psychiatry or obstetrics.
  • People with no compatible COVID-19 symptoms (other than transplant recipients) who will undergo an immunosuppressive procedure (radiotherapy, oncology).
  • People with no compatible COVID-19 symptoms who may require intubation within the next 48 hours.
  • People with no compatible COVID-19 symptoms who may require bronchoscopy within 48 hours for settings that do not consistently use N95. 

Anyone with symptoms that may be similar to those of COVID-19 can contact 418 644-4545 to make an appointment for a screening, or come without an appointment at the designated COVID-19 screening clinics indicated above.

Please note that a security guard is present during opening hours to ensure a safe path to the screening tests location.

Geriatric Services

  • Both Day Centres located at the Jeffery Hale are closed, both the Sainte-Foy - Sillery Day Centre for Francophones, as well as the English-language Day Centre in the Wellness Centre (pavilion) next door.
  • The Specialized Geriatric Consultations, located near the cafeteria on the ground floor, has ceased operations until further notice.  You may know this service as the Day Hospital, (its former name) or by its French acronym, the ECSGG.
  • In our Community Geriatrics rehabilitation unit (UTRF) and in our Palliative Care unit, both located on the 3rd floor, we are continuing to provide quality, safe and compassionate services to those in our care.
  • Similarly, in our Long-term Care Residence (CHSLD) on the 2nd, 4th, 5th and 6th floors, we are caring for all residents, as always with quality, safety and compassion top of mind.

Services for Minority Language Communities 

Other Services

  • The Café Jeff is closed.
  • The cafeteria is open to staff only.

How to reach us

Once again, we thank you for your support, and for the trust you have placed in Jeffery Hale – Saint Brigid’s, grouped with the CIUSSS de la Capitale-Nationale since 2015.  If you have any questions, please call 418-684-5333 to speak to our receptionist who will direct your call accordingly. 

We invite journalists to contact the Media Relations team at the CIUSSSCN by calling 418 266-1019, ext. 1539, or by email: relations.medias.ciussscn@ssss.gouv.qc.ca

For information about the current status of COVID-19 in the region, please visit a special page on the CIUSSSCN website.