Code of Ethics: Values and commitments
of health care providers

Respect

A feeling of consideration toward someone in recognition of the person’s value. Respect means behaving with reserve and restraint toward the person respected.

My commitments as a health care provider:

  • I use the “vous” form with Francophones.
  • I adapt my interventions to each person, based on his or her needs, preferences, habits and personality.
  • I explain the care and services being delivered to the person.
  • I signal my presence before entering a room, examination area, office or home.
  • I am tactful when a person must undress or is undressed.
  • I provide personal hygiene care with dignity.
  • I help people help themselves.
  • I promote their autonomy by giving them the means to do the things they are capable of doing.
  • I speak respectfully of a user at all times when engaging in conversation about them with another health care provider.
  • I avoid talking about the person as if he or she were not present.
  • I avoid talking to another employee without involving the person being cared for.
  • I avoid condescending remarks or overly familiar language.

Discretion

Discretion means not divulging personal information or details.

My commitments as a health care provider:

  • I gather personal information while in an appropriate location.
  • I make sure that others do not hear conversations that do not concern them.
  • I maintain the confidential nature of personal details that do not need to be shared.
  • I refrain from speaking about personal matters that have been shared with me in confidence.
  • I discuss a person’s case solely within a professional context.

Professionalism

Quality of a person carrying out his or her duties in a serious, meticulous and competent manner.

My commitments as a health care provider:

  • I explain the care and services I am providing and inform the person of possible consequences, using language they can understand.
  • I ensure the person’s safety at all times.
  • I report all information that could have an impact on the person’s state of health.
  • I limit my interventions to my area of expertise. I ask for help when necessary.
  • I take into account the person’s opinion when it comes to all changes concerning him or her.
  • I take into account the person’s suggestions and feedback.
  • I act with diligence.
  • I am gentle and tactful when providing care.
  • I make sure that I have the person’s compliance and cooperation when I carry out an intervention.
  • I keep my skills up to date.
  • I make sure that my clothing and appearance are appropriate for work.
  • I do not accept any gifts or favours from anyone.
  • I do not carry out my duties when I am impaired.

Empathy

Ability to understand what another person is feeling.

My commitments as a health care provider:

  • I make eye contact with the person or give them my full attention.
  • I really listen to what the person is saying.
  • I ask about his or her lifestyle habits and values.
  • I ask what’s wrong when he or she looks sad or upset.
  • I encourage the person to express his or her emotions, opinions and preferences.
  • I comfort and accompany the person during his or her final moments.
  • I provide support in day-to-day situations and in exceptional situations.
  • I regularly ask about his or her emotional and physical well-being.
  • I consult the person (or the family) before changing the routine.
  • I am patient with a person who has less autonomy or one who is in crisis.

Courtesy

Attitude of politeness and tact in language and behaviour in accordance with the best rules of civility in a society.

My commitments as a health care provider:

  • I smile.
  • I greet others (clients, patients, residents, family members, visitors).
  • I go toward the person who seems to need help or information.
  • I introduce myself to a person before providing care or services.
  • I respond quickly to a person’s request, and if I cannot do so, I let them know personally that it will be taken care of later.
  • I speak slowly, in an appropriate tone of voice.
  • If the care or service is delayed, I notify the person, rather than letting him or her wait without saying anything.

Fairness

Virtue of basing one’s conduct on the feeling of what is fair and unfair and on an assessment of what is owed to each person.

My commitments as a health care provider:

  • I divide my time based on the needs of each person.
  • I treat each person in a non-discriminatory manner.
  • I promote user access to available services, care and resources.
  • I adopt a personalized approach in the care and services I deliver to each person.