We're listening! Complaints and Positive Comments

Your comments and suggestions are very important to us at Jeffery Hale - Saint Brigid's. Filing a complaint can be a practical way to help us improve our services.

  1. Often, a simple phone call or talk is all it takes to fix a problem. Please start by speaking to the employee involved or the supervisor in that sector. If you are not sure who the supervisor is, please call 418 684-5333, and dial 0. Our receptionist will direct your call to the right person. Please call during our regular business hours: 8:30 a.m. to noon and 1:00 to 4:30 p.m.
     
  2. If the matter is not resolved to your satisfaction, you can file a complaint with the Service Quality and Complaints Commissioner of the CIUSSS de la Capitale-Nationale with which JHSB has been grouped since April 1st, 2015. The Commissioner answers only to the board of directors, which allows her to stay neutral in terms of resolving issues with staff and management. You will find contact information for the Commissioner at the bottom of this page.

Click here if your complaint involves a doctor, dentist, or a pharmacist.

How to file your complaint with the Commissioner

The Service Quality and Complaints Commissioner is Ms Dominique Charland. There are a few ways you can file a complaint.

  • Over the phone by calling 418 691-0762.
  • In person, but please call Ms Charland first to make an appointment at the above number.
  • In writing: you may use complaints form available on the CIUSSS de la Capitale-Nationale website and then send it in one of the following ways:
    • by fax: 418 643-1611
    • by email: commissaire.plainte.ciussscn@ssss.gouv.qc.ca OR
    • by regular mail to the following address:

      Service Quality and Complaints Commissioner
      Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale
      2915, avenue du Bourg-Royal
      Québec (Québec)  G1C 3S2
  • If you would like to send us a very short comment (one or two paragraphs only), and not an official complaint, you may also use our contact us form.

Response time when treating your complaint

The Commissioner will always treat your complaint with concern. She must process your complaint, evaluate its seriousness and investigate the facts with those involved. She must give you her conclusions within 45 days of receiving your complaint, as required by law.

If you are not satisfied with the outcome, you can apply to the office of The Québec Ombudsman (Protecteur du citoyen).  The recourse is different if your complaint involves a doctor, dentist, or a pharmacist.

Help filing your complaint

You can ask for help filing your complaint from any of the following:

The CAAP's mission is to support users and their representatives who want help during the complaint process in the health sector. This independent organization offers its services free of charge.

For more information

For more information about the quality of services at Jeffery Hale – Saint Brigid's, please contact the Service Quality and Complaints Commissioner at 418 691-0762.