FAQs

Q: How long is the wait at the Emergency?

A: This depends on the priority of your case. Shortly after you arrive at the hospital and check in at the reception desk, a nurse will assess your condition to determine the type of care you need. 

After that, the actual wait time to see a doctor is hard to predict; it depends on how many other people are already waiting and the severity of their condition.

Q: What are the opening hours of the emergency?

A: Our emergency is open 8:00 a.m. to 8:00 p.m., seven days a week.

Q: Do I need an appointment to have lab tests done (blood work, urinalysis, etc.)?

A: No appointment is required to have a lab test done at the Jeffery Hale.  Opening hours for lab tests are from 7:00 to 11:30 a.m. and from 1:00 to 2:45 p.m.  (closed on statutory holidays) 

Please note that walk-in clients will be seen on a first-come, first-served basis.  Priority is given to clients who have had to fast for a test or are diabetic.

Q: May I call the emergency to speak directly to a nurse or doctor?

A: No, sorry. Our staff and E.R. staff does not have time to take calls.

You can call 811 to speak to a nurse at Info-Santé. Service in both French and English is available at Info-Santé 24 hours a day, seven days a week.

Q: How do I get a family doctor?

A: The Jeffery Hale does not offer a family doctor service. For tips on how to find a family doctor, please visit the page registering with a family doctor on Québec's "Portail santé mieux être" or "consulter un médecin ou une infirmière" on the website of the CIUSSS de la Capitale-Nationale.

Q: How does the parking work?

A. You have to pay for parking during your visit to the Jeffery Hale. You may pay at the pay station in the main entrance of the hospital at any time, day or night.

Monthly parking passes are available for the families of those in our long-term care residence (CHSLD).

Q: What activity is taking place today for the residents who live at the Jeffery Hale?

Our special educator organizes a full calendar of activities for Jeffery Hale residents.

Q: Where is a bank machine?

There is are several automatic tellers at different banks along chemin Sainte-Foy if you need cash to pay for parking (or for any other reason).

Q: How do I get a Jeffery Hale hospital card (patient card)?

To get a Jeffery Hale hospital card, please visit the reception counter (at the main entrance of the hospital).  We will make the hospital card for you on the day of your actual visit to the Jeffery Hale, so be sure to arrive a 1/2 hour early for your appointment (sorry, we do not make them days ahead of time, even if you have an appointment at a later date).

Q: Where can I get something to eat or drink while I'm at the Jeffery Hale?

Depending on the time of day, you have a couple of choices. Our cafeteria is open seven days a week from 11:00 a.m. to 1:15 p.m. and from 4:00 p.m. to 6:20 p.m. To get to the cafeteria take the stairs or elevator down to Level G (open map).

Our Café-croissant coffee shop and boutique is open weekdays from 7:30 a.m. to 3:00 p.m. It is on the main floor right around the corner from the emergency. (open map)

At any time of the day or night, there are vending machines also on the main floor in front of the elevators near the Café-croissant.

Q: What are visiting hours for those living in Jeffery Hale's Residence?

Anytime! For more information, see the document called, "Guide d'accueil des résidants en hébergement permanent du Jeffery Hale" (in French only).

Q: How do I send flowers or gifts?

Use the florist or gift shop of your choice. Call our receptionist at 418 684-5333, ext. 0 to learn the resident's room number to give to the delivery service.

Q: Who do I contact for job opportunities?

Visit our Get Involved page, then contact our Human Resources department at 418 684-5333, ext. 1405.  You can also send us your cv (resumé) by fax to 418 683-3886.  Please include all your contact information and specify the type of work you are seeking.

Q: Who do I contact for volunteer opportunities?

Visit our Get Involved In page to learn more about how you give the gift of your time to Jeffery Hale or Saint Brigid's Home.

Q: How do I make a donation?

Visit the Our Foundations section to learn more about how you can make a financial contribution to Jeffery Hale or Saint Brigid's Home.  Thank you in advance.

Q: Can I use my cell phone in the Hospital?

You can use a cell phone or other portable device in most places at Jeffery Hale, except inside the emergency's observation and consultation rooms, or at the medical imaging department (radiology).  There is free wireless network access in the waiting rooms of the emergency and outpatient clinic.

Q: Can I get a wheelchair at the door?

Wheelchairs are available at the main entrance to the hospital near the emergency. If there are none, please ask at the admission counter at the emergency.

If you need help getting in and out of your car while at the Jeffery Hale, please ask a family member or friend to accompany you.